iOS 17+ resulting in duplicate notifications

Informational
January 26, 5:45am

iOS 17+ resulting in duplicate notifications

Status: closed
Date: December 09, 9:38am
End: January 26, 5:45am
Duration: 47 days 20 hours 7 minutes
Affected Components:
Mobile Messaging
Update

December 09, 9:38am

December 09, 9:38am

iOS devices that have updated to iOS 17+ may notice a bug that results in duplicate push notifications. We are aware of this issue and are working with Apple to find a solution. 

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

December 11, 9:21am

December 11, 9:21am

We are still investigating on the root cause of this issue in collaboration with Apple.

Please note that only iOS devices that have updated to iOS 17+ may periodically experience this bug, resulting in a single push notification displaying multiple times in their notification center.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

December 15, 12:15pm

December 15, 12:15pm

The root cause of this issue has been found in the latest versions of iOS. Apple is currently working on a fix that will be included in an upcoming iOS update.

We will update our Status page as we receive any additional information from Apple on the fix. 

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

January 12, 1:27pm

January 12, 1:27pm

Apple has informed us that they are testing a fix to this issue in the latest iOS 17.3 beta. We will continue to update our status page as more details are provided.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

January 26, 5:45am

January 26, 5:45am

Apple has informed us that a fix to this issue has been included in the latest iOS 17.3 released version.