Investigating an issue with the APIs component

Incident
February 11, 4:16pm

Investigating an issue with the APIs component

Status: closed
Start: February 11, 3:24pm
End: February 11, 4:16pm
Duration: 51 minutes
Affected Components:
APIs
Investigating

February 11, 3:24pm

February 11, 3:24pm

Since around 3PM US Pacific time, we are investigating an issue involving Airship's channel registration and named user APIs resulting in elevated error rates. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Monitoring

February 11, 3:43pm

February 11, 3:43pm

Our engineering team has found the source of the issue. The errors have stopped and we are currently monitoring the system. 

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Resolved

February 11, 4:16pm

February 11, 4:16pm

This issue is now resolved and the impacted services have been fully restored.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.