Investigating delays with SFTP imports

Incident
October 24, 7:56am

Investigating delays with SFTP imports

Status: closed
Start: October 24, 2:51am
End: October 24, 7:56am
Duration: 5 hours 5 minutes
Affected Components:
APIs
Investigating

October 24, 2:51am

October 24, 2:51am

Since 2:51 AM Pacific time we are investigating an issue involving the SFTP import component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

October 24, 3:05am

October 24, 3:05am

Since 1:23 AM Pacific time we are experiencing delays in processing new sFTP imports. 

Our engineering team is working to resolve the issue. 

We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

October 24, 5:15am

October 24, 5:15am

Our engineering team is still investigating on the issue resulting in delays for processing new sFTP imports. 

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

October 24, 6:23am

October 24, 6:23am

Our engineering team has found the source of the issue resulting in delays for processing new sFTP imports.

The backlog of imports is now processing and we are currently monitoring the system. 

We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

October 24, 7:56am

October 24, 7:56am

This incident has been resolved.