Message delivery delays using the segmentation component

Incident
March 28, 11:54am

Message delivery delays using the segmentation component

Status: closed
Start: March 25, 5:00pm
End: March 28, 11:54am
Duration: 2 days 18 hours 54 minutes
Affected Components:
Mobile Messaging Web Notifications Email Messaging SMS Messaging
Update

March 25, 5:00pm

March 25, 5:00pm

We encountered an issue that is resulting in delays for messages sent using our Segmentation feature on the 25th & 26th of March between 5:00 pm and 6:00 pm PST. 

Messages without Segmentation were unaffected by this delay and performed normally.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Resolved

March 28, 11:54am

March 28, 11:54am

This issue has been resolved. Customers should be able to use all components as intended.

If you have any further questions or concerns, please contact Airship Technical Support at https://support.airship.com.