Delays and 5XX responses in Channel Registration

Incident
September 15, 5:34pm

Delays and 5XX responses in Channel Registration

Status: closed
Start: September 15, 2:54pm
End: September 15, 5:34pm
Duration: 2 hours 40 minutes
Affected Components:
APIs
Update

September 15, 2:54pm

September 15, 2:54pm

Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour.

Our engineering team is working to identify and resolve this.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Update

September 15, 3:25pm

September 15, 3:25pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Update

September 15, 4:43pm

September 15, 4:43pm

As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Update

September 15, 5:12pm

September 15, 5:12pm

Channel registration is operating normally. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Resolved

September 15, 5:34pm

September 15, 5:34pm

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.