Apptimize

Degraded Performance
June 12, 11:39am
go.airship.com www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
Jun-12, 11:39am

We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.

 
Jun-12, 12:32pm

Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

 
Jun-12, 1:08pm

As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.

 
Jun-12, 2:04pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Delay in Updating Registration Data for New Channels
February 09, 5:05pm
go.airship.com www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
Feb-9, 5:05pm

From 10:30pm UTC on 2024-02-09 to 00:00am UTC on 2024-02-10, we experienced an issue that caused a delay in updating registration data for channels, which may have prevented messages from being sent to newly created channels. The cause of the issue has been fixed.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Feb-9, 5:06pm

The cause of the issue has been fixed.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.