Performance Analytics
Airship will be performing maintenance on Performance Analytics starting at 5:00 PM PT on 04/06/2026.
Our Performance Analytics product will be affected for approximately 60 minutes, until 6:00 PM PT on 04/06/2026.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are any questions or notice any unexpected behavior.
Airship will be performing maintenance on Performance Analytics starting at 5:00 PM PT on 02/19/2026.
Our Performance Analytics product will be affected for approximately 60 minutes, until 6:00 PM PT on 02/19/2026.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are any questions or notice any unexpected behavior.
Airship will be performing maintenance on Performance Analytics starting at 5:00 PM PT on 01/21/2026.
Our Performance Analytics product will be affected for approximately 60 minutes, until 6:00 PM PT on 01/21/2026.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected...
Airship will be performing maintenance on Performance Analytics starting at 5:00pm PT on 10/29/2025.
Our Performance Analytics product will be affected for approximately 30 minutes, until 5:30pm PT on 10/29/2025.
During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.
Airship will be performing maintenance on Performance Analytics starting at 5:00pm PT on 10/23/2025.
Our Performance Analytics product will be affected for approximately 30 minutes, until 5:30pm PT on 10/23/2025.
During this time Performance Analytics will be unavailable and customers may see some errors when viewing the page.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.
Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS.
SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected. Our engineering team is currently monitoring the issue. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Amazon has deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 00:00 AM Pacific, we have been investigating an issue involving our segmentation component.
The following features have been impacted :
- Attributes
- Device Events
- Device Properties
Message deliveries have also been affected. Customers may notice delays in sending messages.
Messages not including the above features are not affected.
Our engineering team is working to resolve the issue.
As soon as we have more information, we will update our status page with additional affected components.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are continuing to work on a fix for this issue.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
We are still investigating an issue involving our segmentation component.
Our reporting and static list components are also impacted by the issue.
The following features have been impacted :
- Attributes
- Device Events
- Device Properties
- Static lists
- Message reporting & Performance Analytics
Message deliveries have also been affected.
Customers may notice delays in sending messages.
Customers may notice delays in loading static lists.
Customers may notice delays in loading message reports and Performance Analytics.
Our engineering team is actively working to resolve the issue.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are still investigating an issue that is impacting multiple Airship services. Our investigation has found that the issue also affects device registrations and SMS inbound message processing.
The following features have been impacted:
- Attributes
- Device Events
- Device Properties
- Static lists
- Message reporting & Performance Analytics
- Registrations
- Tags
- SMS inbound responses (Opt-ins/outs)
Message deliveries have also been affected.
- Customers may notice delays in sending messages.
- Customers may notice delays in loading static lists.
- Customers may notice delays in loading message reports and Performance Analytics.
- Customers may notice delays with device registrations and the processing of tags and attributes.
- Customers using SMS may see inbound messages, such as opt-ins, opt-outs, and auto-replies, fail to process correctly.
Our engineering team is actively working to resolve the issue.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team have stabilized the impacted services while continuing to work to resolve the issue. We will continue to monitor as services recover and will provide an update by 3pm PT.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The impacted services are stable and slowly beginning to recover. Our team is focused on fully resolving the issue and will post another update by 6 PM PT.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The impacted services remain stable, and increased monitoring and alerting remain in place. Our engineering team is working towards a permanent resolution, and we will provide additional updates as necessary.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The impacted services still remain stable.
The delayed backlog keeps on recovering
We are still monitoring our systems.
Our engineering team is focused on working towards a permanent resolution.
We will provide with an update at or before 12pm PT.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
All the impacted services are performing normally.
The delayed backlog has been fully recovered.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The Performance Analytics maintenance scheduled for 7/1/2025 has been postponed. Performance Analytics should function normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.
We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.
Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.
As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Airship will be performing maintenance on Performance Analytics starting at 5PM PST on 04/25/2025. Our Performance Analytics product will be affected for approximately 60 minutes, until 6PM PST. During this time Performance Analytics will be unavailable and customers may see some errors when viewing the page.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.
The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.