Web Notifications
Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally.
Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue.
The backlog of delayed message deliveries has now been processed.
We are currently monitoring the system to ensure a full recovery.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This issue has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 3:00 AM PST, we have been investigating an issue with our Segmentation service.
Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped.
Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses.
If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.
Our engineering team has implemented a fix and we are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
This incident has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 1:30 AM PST, we have been investigating an issue with our Segmentation service.
Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped.
Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses.
If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.
Our engineering team has implemented a fix and we are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
This incident has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally.
Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Our engineering team has implemented a fix and confirmed that delivery delays related to mixed segmentation are no longer occurring.
We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
This incident has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 00:00 AM Pacific, we have been investigating an issue involving our segmentation component.
The following features have been impacted :
- Attributes
- Device Events
- Device Properties
Message deliveries have also been affected. Customers may notice delays in sending messages.
Messages not including the above features are not affected.
Our engineering team is working to resolve the issue.
As soon as we have more information, we will update our status page with additional affected components.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are continuing to work on a fix for this issue.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
We are still investigating an issue involving our segmentation component.
Our reporting and static list components are also impacted by the issue.
The following features have been impacted :
- Attributes
- Device Events
- Device Properties
- Static lists
- Message reporting & Performance Analytics
Message deliveries have also been affected.
Customers may notice delays in sending messages.
Customers may notice delays in loading static lists.
Customers may notice delays in loading message reports and Performance Analytics.
Our engineering team is actively working to resolve the issue.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are still investigating an issue that is impacting multiple Airship services. Our investigation has found that the issue also affects device registrations and SMS inbound message processing.
The following features have been impacted:
- Attributes
- Device Events
- Device Properties
- Static lists
- Message reporting & Performance Analytics
- Registrations
- Tags
- SMS inbound responses (Opt-ins/outs)
Message deliveries have also been affected.
- Customers may notice delays in sending messages.
- Customers may notice delays in loading static lists.
- Customers may notice delays in loading message reports and Performance Analytics.
- Customers may notice delays with device registrations and the processing of tags and attributes.
- Customers using SMS may see inbound messages, such as opt-ins, opt-outs, and auto-replies, fail to process correctly.
Our engineering team is actively working to resolve the issue.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team have stabilized the impacted services while continuing to work to resolve the issue. We will continue to monitor as services recover and will provide an update by 3pm PT.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The impacted services are stable and slowly beginning to recover. Our team is focused on fully resolving the issue and will post another update by 6 PM PT.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The impacted services remain stable, and increased monitoring and alerting remain in place. Our engineering team is working towards a permanent resolution, and we will provide additional updates as necessary.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The impacted services still remain stable.
The delayed backlog keeps on recovering
We are still monitoring our systems.
Our engineering team is focused on working towards a permanent resolution.
We will provide with an update at or before 12pm PT.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
All the impacted services are performing normally.
The delayed backlog has been fully recovered.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 11:15 PM Pacific on September 8th, we have been investigating an issue involving a delay in sending some messages that target attributes, events, and personalization.
Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components (if necessary).
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 5:21 AM PT we are investigating an issue involving the segmentation component.
Our engineering team is working to resolve the issue.
We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 3.48 AM PT, we are investigating an issue that is resulting in delays in messages using segmentation.
Our engineering team is working to resolve this issue.
We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are investigating an issue involving the segmentation component that started around 5:47 PDT.
Deliveries may be delayed.
Our engineering team is working to resolve the issue.
We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The latency issue with the segmentation component has been mitigated.
The backlog of delayed message deliveries has now processed. We will continue to monitor the system to ensure a full recovery.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.
Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.
As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We encountered an issue that is resulting in delays for messages sent using our Segmentation feature on the 25th & 26th of March between 5:00 pm and 6:00 pm PST.
Messages without Segmentation were unaffected by this delay and performed normally.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
This issue has been resolved. Customers should be able to use all components as intended.
If you have any further questions or concerns, please contact Airship Technical Support at https://support.airship.com.