APIs
From 01:02am to 3:18am PST we were investigating an issue that was resulting in an increased rate of 5xx errors when using Airship public APIs and the Go Dashboard internal APIs.
Our engineering team managed to mitigate and resolve the issue.
We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This issue has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally.
Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue.
The backlog of delayed message deliveries has now been processed.
We are currently monitoring the system to ensure a full recovery.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This issue has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 3:00 AM PST, we have been investigating an issue with our Segmentation service.
Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped.
Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses.
If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.
Our engineering team has implemented a fix and we are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
This incident has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 1:30 AM PST, we have been investigating an issue with our Segmentation service.
Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped.
Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses.
If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.
Our engineering team has implemented a fix and we are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
This incident has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour.
Our engineering team is working to identify and resolve this.
We will update our status page as soon as we have more information.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider.
We will update our status page as soon as we have more information.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
Channel registration is operating normally. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
This incident has been resolved.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
Since 5:21 AM PT we are investigating an issue involving the segmentation component.
Our engineering team is working to resolve the issue.
We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 3.48 AM PT, we are investigating an issue that is resulting in delays in messages using segmentation.
Our engineering team is working to resolve this issue.
We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.
Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.
As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team is investigating an issue that is causing an elevated rate of 500 errors for our API.
We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
If you have any questions or concerns, please feel free to contact Airship Technical Support at https://support.airship.com.
Since 1:23 AM Pacific time we are experiencing delays in processing new sFTP imports.
Our engineering team is working to resolve the issue.
We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team is still investigating on the issue resulting in delays for processing new sFTP imports.
We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue resulting in delays for processing new sFTP imports.
The backlog of imports is now processing and we are currently monitoring the system.
We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
The issue involving the device-registration API has been resolved. We apologize for any inconvenience.
Please contact our Technical Support team if you have any questions at https://support.airship.com.