Airship US Status Page

Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour.

Our engineering team is working to identify and resolve this.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Channel registration is operating normally. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 5:21 AM PT  we are investigating an issue involving the segmentation component.

Our engineering team is working to resolve the issue.

We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 3.48 AM PT, we are investigating an issue that is resulting in delays in messages using segmentation.

Our engineering team is working to resolve this issue.

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.

Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team is investigating an issue that is causing an elevated rate of 500 errors for our API.

We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

If you have any questions or concerns, please feel free to contact Airship Technical Support at https://support.airship.com.

Since 2:51 AM Pacific time we are investigating an issue involving the SFTP import component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 1:23 AM Pacific time we are experiencing delays in processing new sFTP imports. 

Our engineering team is working to resolve the issue. 

We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team is still investigating on the issue resulting in delays for processing new sFTP imports. 

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue resulting in delays for processing new sFTP imports.

The backlog of imports is now processing and we are currently monitoring the system. 

We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

Since 4:56 AM Pacific time we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The issue involving the device-registration API has been resolved. We apologize for any inconvenience.

Please contact our Technical Support team if you have any questions at https://support.airship.com.

Due to some performance issues we experienced, the dashboard maintenance has been cancelled on the USCS database.
Customers will be informed when Airship conducts the future maintenance.

If you have any questions, please reach out to Airship Support at support.airship.com.

The dashboard maintenance has been cancelled.

Since 11:07 AM Pacific time we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 10:43 AM Pacific time we have been investigating an issue involving elevated 5xx errors and response latency for our push API, channel API, and named user API endpoints. Customers may also experience some failures in send attempts via the dashboard.

Our engineering team is working to resolve the issue. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineers are currently investigating the issue causing 5XX errors in the Airship API and working to resolve it. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has remediated the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

Our engineering team has resolved this issue. You may continue to observe some lag in registration and reporting data, which will dissipate over time. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

Customers may notice errors when looking up devices or users in Contact Management, and with some named user API and channel API endpoints. Our Engineering team has identified the cause and is working on a solution. Please contact our Technical Support team if you have any questions at https://support.airship.com Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update:

We are continuing to work on a fix for this issue.

Update:

We are continuing to work on a fix for this issue.

The issue with Contact Management, named user APIs, and channel registration APIs has been resolved. We apologize for any inconvenience.
Please contact our Technical Support team if you have any questions at https://support.airship.com.

Since around 3PM US Pacific time, we are investigating an issue involving Airship's channel registration and named user APIs resulting in elevated error rates. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue. The errors have stopped and we are currently monitoring the system. 

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

This issue is now resolved and the impacted services have been fully restored.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.