Airship will be performing maintenance on Performance Analytics starting at 5:00pm PT on 10/23/2025.
Our Performance Analytics product will be affected for approximately 30 minutes, until 5:30pm PT on 10/23/2025.

During this time Performance Analytics will be unavailable and customers may see some errors when viewing the page.

Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.

Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS.

SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected. Our engineering team is currently monitoring the issue. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Amazon has deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 00:00 AM Pacific, we have been investigating an issue involving our segmentation component.

The following features have been impacted : 
- Attributes 
- Device Events
- Device Properties 

Message deliveries have also been affected. Customers may notice delays in sending messages.
Messages not including the above features are not affected.  

Our engineering team is working to resolve the issue. 

As soon as we have more information, we will update our status page with additional affected components.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are continuing to work on a fix for this issue.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

We are still investigating an issue involving our segmentation component.
Our reporting and static list components are also impacted by the issue.

The following features have been impacted : 
- Attributes 
- Device Events
- Device Properties
- Static lists 
- Message reporting & Performance Analytics

Message deliveries have also been affected. 

Customers may notice delays in sending messages.
Customers may notice delays in loading static lists.
Customers may notice delays in loading message reports and Performance Analytics.   

Our engineering team is actively working to resolve the issue. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are still investigating an issue that is impacting multiple Airship services. Our investigation has found that the issue also affects device registrations and SMS inbound message processing.

The following features have been impacted:

- Attributes
- Device Events
- Device Properties
- Static lists
- Message reporting & Performance Analytics
- Registrations
- Tags
- SMS inbound responses (Opt-ins/outs)

Message deliveries have also been affected.

- Customers may notice delays in sending messages.
- Customers may notice delays in loading static lists.
- Customers may notice delays in loading message reports and Performance Analytics.
- Customers may notice delays with device registrations and the processing of tags and attributes.
- Customers using SMS may see inbound messages, such as opt-ins, opt-outs, and auto-replies, fail to process correctly.

Our engineering team is actively working to resolve the issue.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team have stabilized the impacted services while continuing to work to resolve the issue. We will continue to monitor as services recover and will provide an update by 3pm PT.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The impacted services are stable and slowly beginning to recover. Our team is focused on fully resolving the issue and will post another update by 6 PM PT.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The impacted services remain stable, and increased monitoring and alerting remain in place. Our engineering team is working towards a permanent resolution, and we will provide additional updates as necessary.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The impacted services still remain stable.
The delayed backlog keeps on recovering 

We are still monitoring our systems.

Our engineering team is focused on working towards a permanent resolution.
We will provide with an update at or before 12pm PT.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

All the impacted services are performing normally.
The delayed backlog has been fully recovered.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour.

Our engineering team is working to identify and resolve this.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Channel registration is operating normally. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 11:15 PM Pacific on September 8th, we have been investigating an issue involving a delay in sending some messages that target attributes, events, and personalization.

Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components (if necessary).

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Airship will be performing maintenance on www.airship.com starting at 1:00 AM on 9/3/2025. www.airship.com will be affected for approximately 30 minutes, until 1:30 AM on 9/3/2025. During this time, the web dashboard may be unavailable and customers may see some errors when viewing the page.

Please contact Airship Support -  support.airship.com  with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.

The www.airship.com maintenance has been completed. Customers should be able to view and access the web dashboard normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

From 17:10 - 17:20 UTC an issue with our SMS provider affected SMS Messaging.

This has since recovered and our engineering team is currently monitoring the issue.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com , you have any questions or concerns.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 2:16 PM Pacific time we are investigating an issue involving the go.airship.com component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This is a duplicate of an earlier Status Page Incident, and was created by accident. This has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

At 11am UTC, our engineering team found an issue that may have delayed Static Lists from processing that has since recovered.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 5:21 AM PT  we are investigating an issue involving the segmentation component.

Our engineering team is working to resolve the issue.

We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 3.48 AM PT, we are investigating an issue that is resulting in delays in messages using segmentation.

Our engineering team is working to resolve this issue.

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.